Privacy Policy

This website is operated by Robich electrotruck solution LLC, doing business as Robich Electrotruck Solution (“Robich Electrotruck Solution,” “we,” “us,” or “our”), a truck repair business located at 2407 Abby Dr, Kissimmee, FL 34741, serving the Kissimmee, Florida area from the shop and through road service.

The business is owned and technically directed by Dr. Gian Lucas Rodriguez Bobiche, who is also the person responsible for questions about this policy. You can reach him at (281) 594-9631 by phone or WhatsApp.

This policy explains, in plain terms, what happens to your information when you visit this website and when you contact us.

This policy covers this website only. It does not cover third-party platforms you may use to reach us, such as WhatsApp or your mobile carrier, and it does not cover the ordinary business records we create once you become a customer, such as a repair order or an invoice.

This website is a static informational site. It has no contact form, no newsletter signup, no account registration, no customer portal, and no payment processing. There is nothing here for you to fill out and nothing for us to store.

As a result, we do not ask you for, receive through this site, or keep a name, phone number, email address, vehicle information, or payment information as a consequence of your visit. Browsing the site leaves us with no record of you.

We do not currently install analytics tools, advertising pixels, remarketing tags, session recording, or third-party tracking cookies on this website. We do not set cookies of our own to profile your behavior either; anything your browser stores is limited to what is strictly needed to display the page.

Like nearly all websites, this site is delivered by a hosting provider whose servers may automatically record standard technical request logs, such as IP address, browser type, and the time of the request. Those logs are generated and retained by the hosting provider for security and reliability purposes under its own terms and privacy practices. We do not read them, we do not use them to build profiles of visitors, and we do not combine them with other information about you.

All contact with us happens through WhatsApp or a phone call to (281) 594-9631. Those conversations take place on services we do not own or control; the buttons on this site only open WhatsApp or start a call on your own device.

When you message or call us, the information you choose to share — your phone number, your name, your truck, fault codes, or photos — reaches us through that platform and is handled by that platform according to its own privacy policy and terms, not ours. We recommend reviewing WhatsApp’s and Meta’s privacy policies, and your mobile carrier’s policy, to understand how they treat your data.

On our side, we use what you tell us for one purpose: to understand the fault, quote the work, coordinate the service, and follow up on the job and its warranty. We do not sell it, rent it, or trade it, and we do not use it to send you marketing you did not ask for.

We keep the conversation and the job information for as long as needed to perform the work, honor the applicable warranty, and satisfy our ordinary accounting and recordkeeping obligations. After that, we keep only what a normal business record requires, for the reasonable period needed to handle claims or legal requirements.

Please do not send us documents or details you would not want stored in a phone conversation thread. If you would rather not share something in writing, call instead.

We do not sell, rent, or share your personal information with third parties for their own marketing or advertising purposes.

We may share limited information when it is necessary to do the work you asked for or to comply with the law — for example, with a parts supplier or a dealer network in order to source a component or obtain a programming file for your vehicle, or with a government authority, court, or insurer when we are legally required to respond.

We may later add basic website analytics to understand how many people visit the site and which pages they read. If we do, we will update this policy before or at the time the tool goes live, name the type of tool in this section, and state what it measures and whether it uses cookies.

The purpose in that case would be statistical only: understanding the general use of the site. It would not be used to identify you personally or to sell information to third parties. If any future tool requires your consent under the rules that apply to it, we will request that consent through a notice on the site rather than turning the tool on silently.

This site may link out to third-party destinations, such as a WhatsApp conversation link or a phone dialer. Following those links takes you outside this website. We are not responsible for the content or the privacy practices of destinations we do not operate.

The site is served over an encrypted connection. Because the site collects nothing, the practical risk associated with visiting it is minimal.

For the messages you send us directly, access is limited to Dr. Gian Lucas Rodriguez Bobiche and the people who work directly on your job, and we take reasonable care with the devices and accounts we use. No method of electronic communication is completely secure, and we cannot guarantee the security of information while it is in transit across networks, platforms, or devices we do not control.

This website and our services are directed to commercial drivers, owner-operators, and transportation companies. They are not directed to children, and we do not knowingly collect information from children.

You may ask us what information about you we hold, ask for a copy of it, ask us to correct anything inaccurate, or ask us to delete it when we are not required to keep it for warranty, accounting, or legal reasons. You may also ask us to stop contacting you for commercial purposes.

To make any of these requests, message or call (281) 594-9631 and tell us your name, the number you contacted us from, and what you want done. We will confirm that we are speaking with the right person before acting on a request, and we will respond within a reasonable period.

Because we collect nothing through this website, a request about site activity will normally be answered with the fact that there is no record to produce.

There is a practical limit: we can only act on the information we ourselves hold. Data kept on WhatsApp’s or Meta’s servers, or by your mobile carrier, has to be claimed directly from those companies. Deleting the conversation on your own phone does not delete our copy; ask us if you want that removed as well.

Depending on where you live, additional rights may apply to you under laws we do not attempt to summarize here. If you believe you have a right we have not honored, contact us first and we will try to resolve it directly.

We may update this policy as the site or the business changes. The revised version replaces the previous one as of the “Last updated” date shown at the top of this page. Continuing to use the site after that date means the current version applies to your visit.

Questions about this policy can go to Dr. Gian Lucas Rodriguez Bobiche, Robich electrotruck solution LLC, by phone or WhatsApp at (281) 594-9631, Monday through Friday from 8:00 a.m. to 6:00 p.m. and Saturday from 8:00 a.m. to 2:00 p.m. (Central Time).